Refund policy

Return & Refund Policy

At PADEN Home, customer satisfaction is important to us. If you experience any issues with your order, we're here to help.

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, items must:

✔ Be unused and in their original condition

✔ Include original packaging

✔ Include proof of purchase

Items that have been used, damaged after delivery, or returned without prior authorization are not eligible for return.

Before returning any item, please contact our support team at:

All return requests must be reviewed and approved before items are sent back. Return instructions will be provided by our support team.

Items returned without prior authorization may not be accepted.

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include clear photos of the issue.

Our team will review your request and work to provide an appropriate solution as quickly as possible.

If you would like to exchange an item, please contact our support team for assistance.

Exchange requests are reviewed on a case-by-case basis and may be subject to product availability.

Once your return request has been reviewed and approved, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

For any questions regarding returns, refunds, exchanges, or your order, please contact:

We aim to respond to all inquiries within 24–48 business hours.